ABSOLUTELY NO RETURNS ARE ACCEPTED FOR SPECIAL or CUSTOM ORDERED ITEM.
All Returned Merchandise items must be accompanied with a valid RMA (Returned Merchandise
Authorization) number issued by our Customer Service Department. This RMA number
is required for both returns and repairs. All RMA requests can be processed through
the RMA section of our website. All items arriving at our receiving dock without
a valid RMA number are automatically refused.
After obtaining the RMA number through our RMA website portal, you will need to
send the package to the address given to you at the time you obtain the RMA, shipping
prepaid and insured. Please make sure to mark your package clearly with the valid
RMA number to insure acceptance. No package will be accepted if it is shipped "COD",
"Freight Collect", or "Third Party Billing". Please include
a brief description of the reason for the return, even if you have previously described
the problem when requesting the RMA Number. Please be sure to inspect all packages
up on arrival & note any damage with the delivery driver. The customer is responsible
for shipping charges on all returns unless we have shipped the product to you in
error or if it was damaged by the carrier.
All merchandise being returned for credit or refund under the RMA policy should
be returned within 30 days from date of purchase. All merchandise is required to
be received by us in re-saleable condition-packed in original manufacturer's box,
complete with instructions and all components or documents (if applicable). A copy
of the original order showing purchase or information stating the invoice number
and date of purchase, with reason for return must accompany the Merchandise. Do
not mail purchase information in letter form under separate cover. A 15% restocking
charge may be applicable to all merchandise returned to cover costs involved in
processing the return. Do not return any products
C.O.D. as it cannot be accepted by our warehouse. Certain items may not
be eligible for return (e.g. books, dvd's, videos, special order items etc). Call
first for return authorization and instructions.