The shipping options at the time of order are based on estimates and average or
normal shipments and are presented for comparison purposes only. They do not include
charges for insurance, applicable hazardous shipping fees, or additional charges
for deliveries to an extended service area.Shipments by air will be charged at the
greater of actual or dimensional weight.Some services are not available in all areas
and some services do not accept all commodities.COD shipments are not allowed.
Shipments by mail will be tendered to the US Postal Service by 4 PM Central Standard
Time each day. Shipments made by US Postal Service will have no means of package
tracking and it is not the responsibility of the company for their delivery. Some
carriers will charge a fee if the shipping address given is not accurate or correct.Please
verify the address you have given is accurate and correct to avoid additional charges.To
assist domestic US customers, please refer to the US Postal website at www.usps.com
and choose the Find a zip code link to verify your address is correct.Packages over
standard size or weight or requiring special handling, such as Hazardous Materials,
will result in additional charges. In this case, actual charges will be determined
based on exact weight and number of packages shipped or special requirements and
the additional charges will be charged to your account.
Oversize or overweight charges may be assessed at time of shipment.Packages over
60 inches in length will be assessed an additional $5.00 USD handling fee. Packages
over 84 inches length and girth will be charged at the greater of actual weight
or 30 pounds. Packages over 108 inches length and girth will be charged at the greater
of actual weight or 70 pounds. Packages over 130 inches length and girth or 108
inches in length will be assessed an additional $50.00 USD charge. Air shipments
will be charged the greater of actual weight or dimensional weight. Dimensional
weight is calculated as the total cubic inches of a package divided by a dimensional
weight factor (domestic US is 194, outside US is 166). Some oversized items can
be cut for shipping. If you think this might apply, please return to your shopping
cart and include cutting instructions in the SPECIAL INSTRUCTIONS portion of your
Hazardous items may only be shipped within the United States and will be assessed
an additional hazardous shipping charge for each package containing hazardous materials.
This fee, if it applies, will be added to the calculated freight charge.
Any additional brokerage fees, duties, taxes, or any other accessorial charges are
the responsibility of the recipient.If we are billed these charges on your behalf,
you will be billed these charges and agree to pay for these charges at a later date.
To economize on the shipping costs, all orders are generally shipped complete unless
otherwise advised by the customer.US Postal Service Shipment traces or tracking
are very time consuming and unreliable.We cannot be responsible for shipments made
by US Postal Service.
SHIP and BACKORDER
This selection will allow us to ship all in stock products to you immediately and
backorder any items which are not in stock. Any Backordered items will ship the
next day after they become available to us. Unless otherwise instructed, we
will Ship and Backorder (if necessary) to insure prompt delivery of all in stock
CREDIT CARD POLICY FOR FIRST TIME CUSTOMERS
Orders for first time customers must ship to the same address as the credit card
billing address. If your order is routed to management for approval, we will verify
the address with the customers Credit Card bank. The billing address must match
exactly before the order will be processed for shipment.
If the customer requests to ship to another address, we will first verify the billing
address. If this address is correct, we will request that the customer call his
bank and advise them that he has placed an order with us and that he would like
it shipped to another address. The bank will then provide us with a release number
and the order will be released to ship.If the alternate address is a hotel, we reserve
the right to decline shipment until payment is received in full in advance.We reserve
the right to insist that any first time order ship to a verified billing address
only.In any case, the cardholder's signature may be required at time of delivery.
We make every effort to ship orders complete but it is sometimes necessary to backorder
an item if we are out of stock.Backordered items are not charged on the invoice
enclosed with the shipped items.They are noted as backordered and will be shipped
as soon as stock is received. Additional Shipping charges may apply.
Prepaid shipping on backorders does not apply to hazardous materials, oversized
items or COD shipments.
Cash On Delivery (COD) orders are not accepted by the company.
PAYMENT BY PERSONAL OR COMPANY CHECK
Payment by Personal or Company check is not available for product ordered through
our website. You may, if possible, order the same item through our parts sales
department and pick-up and pay by personal or company check. Please call for
instructions and details.
OUR PRICING POLICY
We take great pride in offering our customers the lowest available prices in the
industry. Many items will reflect discounts for various quantity purchases.Our pricing
is updated daily and should reflect current pricing.Should there be any kind of
price discrepancy we will notify you immediately.We will continue to do our best
to minimize increases and offer all of our products at the best possible prices.All
prices are subject to change without notice.
Although we update pricing on a daily basis, occasionally there may be a price discrepancy
between the price online and the actual current price.If there is a price discrepancy,
that we identify at the time we process the order, we will notify you by email so
that you are aware of any changes.You may come across a product that has a $0.00
price or Call for Quote shown in the cost location.There is a variety of reasons
for this. The part number may have changed and thus the price may not have been
updated, the product may no longer be available or it could be a minor computer
glitch.Please do not assume that we are giving the product away. Normally
if we are offering a product at "No Charge" the price will read "FREE"
RETURNED MERCHANDISE (RMA)
ABSOLUTELY NO RETURNS ARE ACCEPTED FOR SPECIAL or CUSTOM ORDERED ITEM.
All Returned Merchandise items must be accompanied with a valid RMA (Returned Merchandise
Authorization) number issued by our Customer Service Department. This RMA number
is required for both returns and repairs. All RMA requests can be processed through
the RMA section of our website. All items arriving at our receiving dock without
a valid RMA number are automatically refused.
After obtaining the RMA number through our RMA website portal, you will need to
send the package to the address given to you at the time you obtain the RMA, shipping
prepaid and insured.Please make sure to mark your package clearly with the valid
RMA number to insure acceptance.No package will be accepted if it is shipped "COD",
"Freight Collect", or "Third Party Billing".Please include a
brief description of the reason for the return, even if you have previously described
the problem when requesting the RMA Number. Please be sure to inspect all
packages up on arrival & note any damage with the delivery driver. The
customer is responsible for shipping charges on all returns unless we have shipped
the product to you in error or if it was damaged by the carrier.
All merchandise being returned for credit or refund under the RMA policy should
be returned within 30 days from date of purchase. All merchandise is required
to be received by us in re-saleable condition-packed in original manufacturer's
box, complete with instructions and all components or documents (if applicable).A
copy of the original order showing purchase or information stating the invoice number
and date of purchase, with reason for return must accompany the Merchandise.Do not
mail purchase information in letter form under separate cover.A 15% restocking charge
may be applicable to all merchandise returned to cover costs involved in processing
the return. Do not return any products C.O.D. as
it cannot be accepted by our warehouse. Certain items may not be eligible for return
(e.g. books, dvd's, videos, special order items etc). Call first for return authorization
DAMAGED OR SHORTED MERCHANDISE
All claims for shortage or shipment errors must be made within 3 days upon
receipt of the merchandise.
When a package arrives if it appears to be damaged or wet please follow these procedures:
If possible, please take photos of the package as received before opening and staged
photos when opening the package. These photos will be very useful in damaged
shipment claims with the shipping company. Notify our Customer Service Department
of any discrepancies in the order. If possible email Customer Service the photos
taken for reference. If the merchandise is received in damaged condition or
the carrier fails to deliver the entire shipment, make note of the damage or shortage
on the Bill of Lading and ask the driver to sign it.Then call the terminal office
of the carrier and institute a claim for the loss or damage.If a package delivered
arrives damaged, report this to the delivery driver immediately. They will issue
a report on the damage at which time a replacement shipment may be made. Open and
examine all packages promptly.
SPECIAL ORDER ITEMS
Many companies discourage special product requests due to the time and effort required
to find non-catalog items. We take another approach and welcome requests for non-stocked
items.Please provide as much information as possible including make, model, serial
number of aircraft and exact part number or product you need.We will research the
item and respond back to you as soon as possible, generally within 72 hours.Once
advised of current price and lead time you will be notified by email of our findings.
You may then place an order if acceptable. Special order items are stocked items
and as such are non-returnable, non-cancellable orders.Our goal is to provide everything
you need. If you do not find it in our online product selection, let us know and
we'll find it for you.
Products sold are covered by and subject to the manufacturer's warranty policy.
In cooperation with the manufacturers we represent all warranties are manufacturer’s
warranties and the responsibility of the manufacturer. Our obligation under
this warranty policy is limited to assisting you in any warranty claim with the
manufacturer, and under no circumstances shall we be liable for any loss, damage,
injury, cost of repair or consequential damages of any kind in connection with the
sale, use of or repair of any product purchased.Defective merchandise or out of
box failure of product is repaired or replaced at manufacturer's option and only
with their approval.
We have taken a number of steps to safeguard the integrity of our data and prevent
unauthorized access to information that is maintained in our computer systems. These
measures are designed and intended to prevent corruption of data, block unknown
or unauthorized access to our systems and information, ensure the integrity of information
that is transmitted during the sales transactions and to provide reasonable protection
of private information that is in our possession.
For security purposes and to make sure this service remains available to all users,
we use special software programs for monitoring and auditing network traffic to
identify unauthorized attempts to upload or change information, or otherwise to
cause damage to this computer system.We also use proprietary software tools to control
access to specific applications and services and industry standard security software
to protect data that is transmitted electronically.
WARNING -- If security monitoring reveals possible evidence of criminal activity,
information pertaining to such activity may be provided to law enforcement officials.
Unauthorized attempts to upload information and/or change information on our website
are strictly prohibited and are subject to prosecution under the Computer Fraud
and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
The information contained in this policy statement should not be construed in any
way as giving business, legal, or other advice, or warranting as fail proof, the
security of information provided.